Terms & Conditions


Welcome to DoggyHQ. Here we provide you services to the subject of certain conditions. If you visit or shop at doggyhq.co.uk, you accept these conditions. Please read them carefully. In addition, when you use any current or future DoggyHQ service (e.g., Your Profile, Gift Certificates), whether or not included in the DoggyHQ.co.uk website, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

Making a purchase 

Making a purchase could not be easier. Just browse our online Catalogue, and simply click add to cart. When you have finished added items to the cart, go to the checkout.

Cancellation / Returns 

We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied we will accept returns or exchanges for all items* within 14 days of the original delivery date. Returned items must be in original condition with no damage or missing parts.

Shipping charges are not refundable (we will pay all shipping costs including the return shipping cost if the returned item is a result of our error). You will be responsible for the cost of return and safe return of any product purchased after which a refund of the purchase price will be made in full, unless the goods have been misused, or are in a condition that warrants the product non-saleable. 

When returning an item please make sure you get a 'proof of postage certificate' from the Post office (Free of charge) and make sure to properly insure the item(s). 

Handling Charge

We will charge you a handling fee of 10% on your order.


Please send all returns to:

DoggyHQ (Returns)

89 College Road,
Handsworth,
West Midlands,
Birmingham,
B20 2JH,
United Kingdom

 

DoggyHQ reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.

Complaints 

In the event that you need to make a complaint about our service and/or product/s, just contact us in any way that is convenient to you. We will acknowledge your complaint within 48 hours and you will be appointed a specific contact who will follow your complaint through to its conclusion. Our standard guarantees apply to complaints and our internal policies do not affect your statutory rights as a consumer. 

Shipping & Handling 

Our Shipping rates are based on the weight of your order. The Postage & Packaging amount will be shown at the checkout, when items are added into the basket. For larger orders a fixed rate shipping is set, which enable a certain number of items to be purchased in that fixed amount. For more details regarding this, contact us.

Delivery 

We understand that delivery time is of the utmost importance. All our orders are shipped daily using either Royal Mail 1st Class, 2nd Class, Recorded Delivery, Special Delivery or personal Courier depending on your order. 

Back Order.

If your item is not in stock, we will notify you. As soon as your product(s) are back in stock, we will dispatch your item as soon as possible. We will also give you the option to cancel your order, if you would not rather wait. 

Reaching us. 

We have kept this nice and simple...All enquires are sent to the same address (info@doggyhq.co.uk)

Privacy Policy 

To view our private policy view our Privacy Policy page.

Statutory Rights 

All the above does not affect your statutory rights as a consumer.

Disclaimer: Tagged/received images may be used on our social media platforms.


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